dapur Platform Account Terms

When you open an account on dapur, you agree to the terms that govern how we operate and how you use our platform. These terms cover account creation, deposits and withdrawals, bonus conditions, dispute resolution, and the legal framework under which dapur provides its services. We keep these terms clear so you understand your rights and responsibilities before you begin.

Our platform operates under jurisdiction-restricted access — we provide services only where local law permits. Users are responsible for verifying that their access and use of dapur comply with their own jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited.

This page outlines the key conditions of your dapur account. If you have questions about any term, our support team responds in English during standard business hours.

Account Opening and Verification on dapur

To open an account on dapur, you provide an email address, create a password, and complete email verification. After verification, you submit identity documents (KYC) and proof of address. We review your documents and confirm your identity within one business day in most cases.

We require accurate personal information. If you provide false or misleading details, we reserve the right to suspend or close your account. Your account is personal and non-transferable — you cannot share login credentials or allow others to use your account.

Email verification

You confirm ownership of your email address by clicking a verification link we send. This step protects your account from unauthorized registration.

KYC documents

We collect government-issued ID and proof of address to comply with anti-money-laundering regulations. These documents are encrypted and stored securely.

Two-factor authentication

We recommend enabling 2FA during setup. Once enabled, any login from a new device requires verification via SMS or authenticator app.

Account age restrictions

You must be of legal age in your jurisdiction to open an account on dapur. We do not knowingly accept accounts from minors.

Deposits and Payment Methods on dapur

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits are processed by third-party payment providers; we do not hold your payment details directly. Your deposit clears to your dapur balance immediately in most cases.

We do not charge deposit fees, though your payment provider may. Minimum and maximum deposit amounts are displayed in your account settings. We reserve the right to refuse deposits from certain payment methods or regions if required by law.

Withdrawals and Balance Management

You can withdraw your balance at any time through your account settings. We process withdrawals to the payment method you used to deposit, or to a verified alternative method. Withdrawals are subject to verification windows — we may review your account activity before processing to comply with anti-fraud and anti-money-laundering requirements.

We do not charge withdrawal fees. However, your bank or payment provider may deduct fees from the amount you receive. Withdrawal processing times depend on your payment method and banking partner; we do not guarantee subject to verification.

During holiday periods such as Idul Fitri, Idul Adha, and Imlek, banking partners may have reduced staffing, extending withdrawal processing times. We do not control these delays — they are determined by third-party financial institutions.

Bonus Terms and Conditions on dapur

We may offer welcome bonuses or promotional credits to new or existing accounts. Any bonus is subject to specific terms — we display these terms clearly when you claim the bonus. Bonuses typically require you to wager the bonus amount a certain number of times before you can withdraw it.

Bonuses are not cash — they are credits that can only be used for betting or gaming on dapur. If you do not meet the wagering requirement within the specified timeframe, the bonus expires and is forfeited. We reserve the right to cancel or modify bonus offers at any time.

Account Suspension and Closure

We may suspend or close your account if you violate these terms, engage in fraudulent activity, or breach applicable law. Suspension means you cannot access your account; closure means your account is permanently deleted. If we close your account, we will attempt to return your balance to your registered payment method, subject to verification.

You can request account closure at any time through your account settings. Once closed, your account cannot be reopened — you would need to create a new account and complete verification again.

Dispute Resolution and Complaints

If you believe a game result is incorrect or a transaction was processed in error, contact our support team. We investigate disputes and respond within a reasonable timeframe. If we find an error, we will correct your balance. If we find no error, we will explain our findings.

We keep records of all game results and transactions. These records are available for review if you dispute an outcome. Our decision on a dispute is final unless you escalate through formal complaint channels.

Data Protection and Privacy on dapur

We collect personal information (name, email, identity documents, payment details) to operate your account and comply with legal requirements. We encrypt this data and store it securely. We do not share your personal information with third parties except as required by law or to process your payments.

You have the right to request access to your personal data or ask us to delete it (subject to legal retention requirements). Contact our support team to exercise these rights.

Jurisdiction and Applicable Law

Our services are available only where local law permits. Users in Jakarta, Surabaya, Bandung, Medan, and other regions are responsible for verifying that their access complies with local regulations. We do not offer our services in jurisdictions where online wagering is prohibited.

These terms are governed by the laws of the jurisdiction in which dapur operates. Any dispute arising from your use of dapur will be resolved through our internal dispute process first. If you remain unsatisfied, you may pursue legal action in the appropriate court.

Changes to These Terms

We may update these terms at any time. We will notify you of material changes via email or in-app notification. Your continued use of dapur after changes take effect constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account.

Our Commitment to Transparency

We on dapur believe you deserve clear information about how we operate. These terms lay out the conditions of your account, your rights, and our responsibilities. We do not hide terms in fine print or use misleading language.

If you have questions about any term or our policies, our support team responds in English during standard business hours. We also provide written guides and in-app help resources. Our goal is to ensure you understand what you are agreeing to before you begin using dapur.